Energy Bureau Administrator (Client-Facing)

Thought about a career in sustainability or energy management?

Combine your world-class customer service and administration skills to kickstart your career in a fast-growing and innovative sector.

Joining our Bureau team opens doors across the organisation, empowering you with foundational skills sought after by a several teams.

You'll be joining a people-centric, multi-award-winning consultancy, recognised as a 'Very Good’ company to work for by Best Companies (2023). The Consultus International Group is a cause-driven business, on a mission to leave the planet in a better place than it is now. At the forefront of innovation, we’re looking for great minds to help us support people on their Net Zero journey.

All you need is:

·       Logical thinking skills

·       Exceptional telephone communication skills, with a customer-focused approach

·       Effective and proactive problem-solving skills

·       Strong attention to detail

·       Working experience with Microsoft Office/365, particularly Microsoft Excel

Energy/Utilities Industry experience is desirable, however not essential. Ultimately, we’re looking for people whose personal values are aligned with our company values – Our Values | The Consultus International Group Limited.

The Role
You’ll be responsible for the administration, analytical and general day-to-day functions of the Bureau clients, with a focus on day-to-day delivery of client-focused tasks and assisting the designated Client Manager / Bureau Manager.

The role includes the timely and accurate completion of invoice validation and the regular production of accompanying reports. Common tasks include:

·       Review client estates monthly for accuracy - check for any additions / deletions

·       Process all additions, closures and deletions (change of tenancies)

·       Accurately entering utility invoice/s information into the validation software

·       Validating the client’s ‘cost of gas’ and ‘cost of power’ against reports from suppliers

·       Ensuring billed rates, metering charges, transportation charges and other charges are validated and the validation software is updated as required

·       Daily updating and issuing of clients’ reports

·       Payment files issued (weekly) on the agreed day

·       Manage any internal, client, supplier and third party queries through to completion

·       Maintain query logs, internal systems, and fully manage the client’s mailbox

·       Manage disconnection notices within the agreed SLA’s

·       Build and maintain a strong and healthy relationship with clients, suppliers, third parties, and internal staff

·       Accurately update the customer’s energy usage data monthly and ensuring profiles are updated per supplier information

·       Carrying out historic bill validation on an ad-hoc basis

We are invested in you!
We want to build a team for the future, not just today. You’ll be given a tailored learning & development plan, flexible working options, and have access to numerous rewards and incentives, including our quarterly profit share bonus scheme!

Salary: £25,000
Numerous incentives & benefits, including quarterly bonus scheme
Standard Hours: 37.5 hours (Choice of working hours; Monday – Friday)
Location: Leicester, LE3 (Hybrid)

Ready to take control of your career? Get in touch!

Committed to Inclusion and Diversity
We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit www.consultus.com/careers. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.

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