Energy Bureau Administrator (client-facing)

Energy Bureau Administrator (Client Facing)
Also known internally as Bureau Specialist

Want a role where accuracy and people skills both matter?

If you’re the kind of person who takes pride in spotting the one error in a sea of numbers, but also enjoys talking to people and helping them solve problems - this role could be a great fit.

In our Bureau team, you’ll split your time roughly between two main areas:

• 60% focused, detail-driven work - validating invoices, checking figures, and making sure data is accurate.

• 40% problem-solving with people - answering client queries, resolving issues, and keeping things moving.

Some days will feel steady and structured - checking, validating, reporting. Others will throw you variety, with deadlines and queries that need quick thinking. If you like consistency but don’t mind curveballs, you’ll thrive here.

Who we are

At Consultus, we’re an independent energy consultancy with a simple mission: to make energy work better for our clients. We work across multiple sectors, helping businesses manage their energy more effectively, reduce costs, and move towards net zero.

What sets us apart is our people-first culture - collaborative, supportive, and driven by doing the right thing for our clients and for each other. We’re proud to be rated a Very Good place to work by Best Companies (2023), and we’re committed to giving our people the tools and opportunities to grow.

What the role involves

• Validating utility invoices with accuracy and consistency

• Keeping validation software and internal systems up to date

• Producing reports and payment files for clients

• Responding to client and supplier queries by email and phone, and keeping clear records of resolutions

• Supporting cost-saving initiatives with your analytical insights

Who this role suits

This could be ideal for you if you’re someone who:

• Finds satisfaction in accuracy and getting the details right

• Is comfortable working to deadlines and SLAs without losing focus

• Likes a structured role, but also enjoys stepping in to solve client problems

• Communicates clearly and confidently, both in writing and on the phone

• Stays calm when juggling multiple priorities

Essential experience/skills:

• Strong attention to detail

• Proficiency with a wide range of office applications, including Word and Excel

• Comfortable writing professional emails and handling phone queries

• Quick to learn new analytical or office tools

• Self-motivated, organised, and reliable under pressure

Nice to have (but not essential):

• Knowledge of energy/utilities

• Previous invoice validation experience

• Familiarity with Power BI or other reporting tools

Why you’ll enjoy it here

• Visible impact - your accuracy and problem-solving directly affect clients’ results

• Learning and growth - from Power BI training to exposure across multiple sectors

• Supportive team culture - collaborative, people-focused, and proud to be rated a Very Good place to work

• Flexibility - autonomy in how you manage your day

• Rewarding work - if you value consistency, accuracy, and meaningful client interaction

Practical details

• Salary: £25,000

• Hours: 37.5/week, Monday–Friday (flexible)

• Location: Leicester – office-based Monday to Thursday for the first three months, with Fridays from home. Once settled in, you’ll have more flexibility to work from home

Application process

We want you to succeed and enjoy a role where you can thrive. That’s why you’ll complete Thomas psychometric assessments as part of the process. These are a way for us to understand how your natural traits align with the role and team, and how we can best support you if you join us.

You’ll also answer a few questions about what motivates you and what excites you about work. Your responses help us understand what matters most to you and whether this role and our team could be a great fit.

Ready to find a role where you’ll thrive? Apply today. 

Committed to Inclusion and Diversity 
We encourage suitable applications from a diverse array of talent. For more information about our Disability Confident Commitment, please visit www.consultus.com/careers. Unfortunately, because we are unable to offer VISA sponsorship for this position, all applicants must be eligible to work in the UK. We may close applications early if we receive a high volume of interest.  
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